Privacy Policy

Your privacy is important to you, and as a valued customer that means it is important to us. We are committed to protecting any personal information you entrust to us. This page describes how we use and will not use your personal information and how we use cookies on our website. From time to time we may change this information so please check this page regularly.

What kind of personal information does EventPlanner.ng ask for?

When you make a booking with EventPlanner.ng, we will ask for your name, address, email address, telephone number. To make it easier to make and manage bookings, you can create an account so you don't have to enter these details every time you use EventPlanner.ng.

If you choose to pay online, we will ask for your payment information via our secure online payment provider. We know that your credit/debit card information is very sensitive, so we don't share it with our vendor partners.

We will also gather information in the background when you visit EventPlanner.ng. This may include your IP address, device type, internet browser, operating system, location and certain settings. All of this is so that we can make sure we're offering you the best service we can.

What does EventPlanner.ng use your personal information for and who do we share it with?

Bookings: We use the information you give us to manage your bookings, and to share some of it with the service provider so that they know who to expect.
Customer Service: Giving the best customer service possible is very important to us. We use your information to make sure we serve you as well as we can. If we work with 3rd parties as part of our customer service we may share your information with them.
Account administration and personalization: We link all of your bookings to your account, using your information and booking history to allow you to manage your account in the most user friendly way possible. We may use this information to personalize your account and the way our website looks to you, to ensure it's as relevant to your needs as possible.
User reviews: We'll use your information to contact you following a service rendered to you, asking you to rate the vendor and our website to help future visitors to EventPlanner.ng.
Marketing activities: We may use your information and booking history to send you newsletters and special offers relevant to you via email, sms and push notifications. Of course, you can choose to opt out of these at any time. We may also use this information to show a customized selection of offers to you when you use our services. From time to time, we may contact you by phone to suggest offers we think would be of interest to you. We sometimes ask our customers to take part in market research. If you do so, any personal information gathered as part of the research will only be used with your consent.
Other communications: There may be other times when we need to get in touch with you for specific reasons and will use your information in order to do this. Examples of this include: responding to specific requests or direct communications from you; contacting you to finalize, confirm or change a booking; asking you to review our services or those of our vendor partners.
Fraud detection and prevention: We are committed to keeping EventPlanner.ng as safe and secure as possible. To help us do that we may use your information for the detection and prevention of fraud, and other unwanted activities.
Improving our services: We constantly analyze the way people use our services to improve our offering and the customer experience. To do this we use your information and data on how you use our services.

How does EventPlanner.ng use social media?

We use social media to promote and improve our services and those of our service provider partners. When you click on a social media button on EventPlanner.ng, information is shared with your social media provider and may be displayed on your profile and/or shared with your network. We may enable you to sign in to EventPlanner.ng using your social media accounts. If you choose to do this your social media provider will tell you which of your information will be shared with EventPlanner.ng before confirmation.

EventPlanner.ng maintains pages and profiles on several social media platforms. If you connect to EventPlanner.ng the social media service provider may share your information with EventPlanner.ng. This information helps us to improve our services and tailor them to you.

When does EventPlanner.ng share your data with third parties?

Vendor partners: We share your relevant personal information (but not your payment card information) with the service provider so they can know who to expect and prepare as per your booking. This may include names of those requiring the service, contact details, and booking preferences.
Our parent and sister companies: EventPlanner.ng is part of a larger family of companies. In order to provide the best possible service to you and customers of our Sister and Parent companies, we may share information between them.
Third party service providers: We may use third party service providers for some parts of our business, in which case we will share your information with them. These may include marketing/advertising companies, outsourced customer care, payment providers, analytics and consulting companies. These third party providers will be bound by confidentiality agreements and will not be allowed to use your personal information for any purposes other than for the specific work they do for us.
Our business partners and affiliates: EventPlanner.ng works with a network of business partners and affiliates to distribute broader services, including but not limited to, Tour Operators, Travel Agents, Airlines, hotel providers and Car Hire companies. In this case we may share some of the information associated with your booking with these partners so they can manage your reservation and for marketing purposes. In this case the use of your personal information will be subject to the terms and conditions of the business partner in question.
Competent authorities: Where required to do so by law, we will share your personal information with government or investigative authorities (or any regulation having the force of law). Examples of when this might happen include court orders, subpoenas and orders arising from legal processes and criminal investigations. We may also disclose your personal data if it is deemed necessary for the prevention, detection or prosecution of criminal acts.

How does EventPlanner.ng use mobile devices?

We have a version of our website optimized specifically for mobile devices and a mobile app. The way we use and share your personal information when you access our site via mobile is much the same as for the regular website, with the addition that they may use location services to tailor the experience to where you are at the time.

How does EventPlanner.ng use user reviews you give us?

After your booking with a EventPlanner.ng vendor partner, we may contact you to ask for your feedback on EventPlanner.ng and/or the vendor partner and/or the destination. If you complete a user review you agree that we may use the review to inform future user of your opinion and for marketing purposes. The way we use user reviews is explained in more details in our Terms And Conditions.

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